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HELP/FAQ ยป Questions about the SAT-Systems

My antenna does not find the satellite, what can be the reason?

There may be no clear view of the satellite. Please download our SAT-Finder APP in the download area.

My system finds the satellite, but the signal is weak and the antenna is misaligned.

The antenna responds to reflections that can be caused by house walls. Please place the antenna further away from the house wall.

My antenna system takes a long time to find the satellite.

The GPS does not work.
The tilt sensor is not properly calibrated.

My internet works, but TV does not work.

Simultaneous TV works within a radius of about 350km around the place where the TV reception has been optimized. If TV does not work at the same time as the Internet access, it is necessary to re-adjust the bracket to which the TV LNB is attached. Please refer to your assembly instructions for further details.

Do I need an approval for the roof construction?

No

How fast can I drive with the antenna retracted?

For correct installation, we recommend a maximum speed of 160 km/h.
Observe the orientation of the vehicle when loading the vehicle (eg onto the island of Sylt).

From which wind speed should the antenna be retracted?

The maximum wind force depends on the mounting on the vehicle. From 72 km/h the antenna should be retracted.

After successful activation of the modem, access to the Internet does not work.

Directly after the activation, problems can arise with the assignment of the Internet address. Please restart the router and the modem.

Do I have to drive out my vehicle supports?

Usually no, only in case of expected strong movements of the vehicle.

Can the plant be operated in wind?

The system is approved for operation at wind speeds of up to 72 km/h.

Are the electromagnetic waves transmitted by the antenna dangerous?

In the case of roof mounting, the field strength emanating from the antenna is lower than the load caused by a mobile telephone.
When operating on the ground, delimitations should prevent the transmission of the aerial by passers-by.

Can I paint the antenna?

Please contact us if you want a customized color.

Can I connect a WLAN router?

Yes, they can connect the WLAN router to the satellite modem. Please use the WAN port on the router side.

What happens in heavy rain or snowfall?

In heavy rain or snow, the data rate is reduced to maintain the connection. A disconnection of the compound occurs only in very rare cases.

Can I operate the antenna with 12V?

In order to operate the antenna with 12V, you need an AC / DC voltage converter. This is optionally available from us.

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