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IPcopter - Internet via satellite - the mobile Internet solution

Help/FAQ's » NewsSpotter® FAQ's

The display of the ACU shows the error message "No Modem".

The connection between modem and router is interrupted, see error messages (List).

Error message on the display of the ACU:

The list of the error message and its meaning can be found on ...

After installing the system the antenna does not find the satellite.

Check the correct connection of the ACU, see assembly instructions

Is it possible to use a commercially available window feed for laying the coaxial cable from outside to inside?

No, as this is not designed for the frequency range used by the system.

Can I use the integrated WLAN of the antenna to connect to the Internet?

No, the integrated WLAN of the antenna is used exclusively for the control.

Is a deleted (cancelled) VideoSession computed?

If the session is canceled at least 24 hours before the booked start, it will not be charged.
The session is calculated for short-term deletion.

Calculation example for VideoSession:

Booked Video Session
Time: 60 minutes
Speed: 6 Mbps
Calculation: 60 minutes x 6 Mbit/s = 21,600 Mbit ~ 2.6GB

You are therefore charged 2.6GB booked volume for 60 minutes. Regardless of how much the actual consumption is.

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